Blogging and Troubleshooting

don't panic buttonWe all experience those situations when we click and expect a specific thing to happen and something else presents. The examples are endless and varied including not being able to log-in to your blog account or logging in and then experiencing  problems.

Unable to access my blog!

A few months ago I started noticing that occasionally I cannot log into the dashboard, no matter how many times I tried.  Now I don’t login on the wordpress.com home page. I  scroll down and click on the link to the forum and login there.

Dashboard is Messed Up!

All of a sudden my blog, hosted by wordpress.com, is a mess. All images are suddenly displayed on the front page in a complete mess. Articles cannot be reached from the dashboard when I´m logged in.

White page with nothing on it!

The good news is that some issue can be easily fixed. So don’t push the panic button and try the following troubleshooting techniques instead.

1.  Browser issues

Indent stopped working

All of a sudden I can’t get the “indent” icon Row 1 icon numbered 10 (Indent – move text further right) in the Visual editor to work.

Images not visible!

I recently added a slide show of my photos from photobucket onto my blog. They are visible on my friend’s computer but not on mine. How do I make them appear please.

2.  Flash issues

Can’t see my stats

For the last 2-3 days I could not see the stats graph. I think may be a problem from my computer/settings because I opened my blog dashboard from another computer and the statistic graph is clearly displayed.

3.   Self hosting issues WordPress.org installs

  • Problems can be caused by updating to the latest WordPress version,  but using a theme that has not been updated and is not compatible with it.  You can find the theme designer’s support forum for you particular theme and see if there are known issues and solutions.
  • Issues can also be caused by plugin incompatibilities.  You can find the plugin developer and see if there are known issues and solutions.

4.    Connectivity Issues

The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog,  and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. There may be problems with your web host. Check for known issues with your ISP and/or with your web host.

5.   Operating System Updates and Security Program Issues

Sometimes operating system and/or security system updates can cause problems so check for known issues. When you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.

For WordPress.com bloggers

If none of the above work for you then please file a support ticket with WordPress.com Staff. To streamline the process  do not forget to include details in your support ticket.  Staff need to know what operating system you are using, which browser and version of it you are using, if you tried another browser or not and what the results were, whether or not your Flash is up to date, and how you are connecting to the internet and to WordPress.com.

Supplying these details in your support ticket means Staff won’t have to engage in a back and forth email exchange with you to obtain relevant details. Then  they can identify the source of the problem and provide a solution quickly.

Best wishes for a happy ending.  : )

13 thoughts on “Blogging and Troubleshooting

  1. Pingback: Basic WordPress.com Tips for New Bloggers « one cool site

  2. Hey timethief,
    I am having an issue that i can’t seem to resolve : I set up a blog about a month ago because I have been disgnosed with a rare kind of cancer & it seemed to be the easiest way to let friends and family know how I am getting on. It has worked really well – until 2 days ago when people have started emailing me to say that they have been asked for a log in and password ( which they don’t have ) in order to be able to read any new posts.
    The blog isn’t public because I want to be very honest and don’t feel I need to share it all with the world. I could email you the link…
    any help would be terrific, I don’t really need any more drama…

    regards
    h

  3. Vital tips for newbies like me! I haven’t encountered any of these problems yet. but, knowing the fickle nature of the Internet, I am sure to have them cross my path in the future. Thanks for the heads up and the tips.

    I promise to try very, very hard not to hit the Panic button. Your info will certainly make that task easier.

  4. I could not edit certain posts for weeks and was unable to solve this problem, until I switched back to Internet Explorer. I really like Google Chrome, but it doesn’t have all the bugs worked out apparently. So when I need to edit some of the posts that won’t open under GC, I go back to IE. Otherwise, GC works the best for 99% of what I want to do. The vagaries of different browsers…

    Kathleen

  5. So, I have techie problem, promise it is a real one.. :) I know somewhere on the header of this page, it looks like I can see your picture, no not this digital one, but the actual one.. How can I see it? I don’t seem to understand the difference between a Blog image and a gravatar
    :D

  6. Once again, this is such a useful post. Some of these things have already happened to me, and yes I did panic. It’s nice having all these issues here, because sometimes if you dont actually understand what’s wrong, it’s hard to look up or no one has covered exactly that issue on the forum.

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