Comments on: WordPress.com Support Tickets

By: timethief

timethief — Tue, 19 Apr 2011 15:39:15 +0000

@Val
Thanks for the feedback on this post and for sharing your experience. I find that Staff provide excellent service. It’s ommon for bloggers to be so frustrated that they forget that details are important. There is no such thing as providing too many details when asking for technical help.

By: Val Erde

Val Erde — Tue, 19 Apr 2011 13:59:59 +0000

TT, if you saw the number of your posts I have bookmarked on my computer, you’d gasp! This has just been added to those. I’ve contacted support just a few times and usually, by the time I’ve got to the stage at which I need to, I’m in such a state mentally that I can’t focus on how I need to say things to them, so this is a help indeed!

That said, sometimes one needs to contact support just to ask a simple question and then the rest is unneeded. For instance, I recently contacted them to ask their permission for me to use wordpress screenshots and I got a very helpful reply from them within two days. I was very pleased!

By: timethief

timethief — Sun, 27 Dec 2009 21:26:47 +0000

@Hesham
If you ever answer questions on a support forum you will be amazed to find that those asking questions rarely provide any salient information in their first contact with support staff or volunteers. Most must be prompted in follow up posts or emails to even reveal the basic information, let alone, details that are required to isolate what the issue is and what may be causing it, and how to solve it. However, they all want the solutions – NOW! lol :D

By: Hesham

Hesham — Sun, 27 Dec 2009 01:50:03 +0000

Very informative, I really didn’t notice this.. it seem to be a very nice support service!

By: timethief

timethief — Fri, 25 Dec 2009 01:37:01 +0000

Hello there. I visited your blog very briefly. The first thing you must do is limit the combined total of categories and tags on each and every one of your posts to 10. Use only the most relevant keywords as categories and tags. If you do not do this then your posts may not be displayed on the wordpress.com global tag pages as you may be perceived to be a tag spammer.
http://onecoolsitebloggingtips.com/2009/07/24/content-how-to-tag-and-categorize-it/

The second tip I have for you is that the blue font has to go. It’s distracting and detracts from the appearance of your theme as it does not complement the color scheme of your theme.

The third tip I have for you is that writing for the web is different than other forms of writing. Do not create large blocks of text. They are extremely hard to read on monitors and deter readers from reading all the way through them. Break up large blocks of text by creating paragraphs and or by inserting “white space” and/or by using images.

That’s enough for now. Best wishes for happy blogging. :)

By: upmaan

upmaan — Thu, 24 Dec 2009 10:04:20 +0000

It is really nice to go through your posts. They are very informative in many aspects and your posts clearly display your immense skill to attract readers from all around the globe. Kudos to you !!

I have also started blogging recently. Please go through my posts and provide your valuable inputs on how can improve my writing. thanks