If you are a wordpress.com blogger with a question about how to use the software or technical issue, then the first place to look for a solution to your problem is the support documentation. If you cannot find what you need there, the second place to go is to the peer support forum. If your question is not answered or issue cannot be solved there, then your third course of action is to file a wordpress.com support ticket.
Let’s take a look at your wordpress.com dashboard. At the very bottom on the left hand side. There you will see this:
Thank you for creating with WordPress | Support | Forums
Click the Support link there and when you arrive on the support documentation page look down on the right hand column of that page. Under Support Home and Topics you will see Contact Support. Click that link and complete the ticket.
There is an advantage to thinking about what you did, saw and expected to happen and what did happen whenever you experience a problem. It’s the same advantage that arises when completing a support ticket. Completing it makes you slow down, think and provide specifics and details.
When you do that either in the forums when you post a thread, or in a support ticket when you contact Staff you are expediting the process. Providing specifics and details means there is no waste of time contacting you in back and forth fashion to extract the information that ought to have been presented with up front.
Never too many details
Every time support Staff deal with an issue they need to know:
- your browser
- your browser version
- your FULL blog address of the blog in question (not the blog name, the actual url that begins http:// Please note: there is no “www” in any wordpress.com url)
- your FULL username
- your role (Administrator, Editor, Author, Contributor)
- the email address that you registered at wordpress.com with for the blog in question
- and a very good description of the exact problem
- I did:
- I saw:
- I expected:
8. If the problem is with a specific page, post or image then Staff needs the url for whichever is in question.
9. If the problem occurred when following instruction in support documentation then a link to it is helpful.
Relying only on email and not having a ticketing system would simply result in Staff getting vague and sketchy descriptions, so they have to keep dragging out ALL of the relevant information by sending repeated emails to the you. Only then, can they can start examining solutions.
Update June 8, 2010
The IRC chat will enables you to communicate with other people in the chat room and get direct support, discuss about topics and a lot more. Read more to know how to configure wp.com IRC
Happy blogging!
Related posts found in this blog:
Details for Staff: WordPress.com
Please provide details
WordPress.com Support Tickets: Never Too Many Details
upmaan
December 24, 2009
It is really nice to go through your posts. They are very informative in many aspects and your posts clearly display your immense skill to attract readers from all around the globe. Kudos to you !!
I have also started blogging recently. Please go through my posts and provide your valuable inputs on how can improve my writing. thanks
timethief
December 24, 2009
Hello there. I visited your blog very briefly. The first thing you must do is limit the combined total of categories and tags on each and every one of your posts to 10. Use only the most relevant keywords as categories and tags. If you do not do this then your posts may not be displayed on the wordpress.com global tag pages as you may be perceived to be a tag spammer.
http://onecoolsitebloggingtips.com/2009/07/24/content-how-to-tag-and-categorize-it/
The second tip I have for you is that the blue font has to go. It’s distracting and detracts from the appearance of your theme as it does not complement the color scheme of your theme.
The third tip I have for you is that writing for the web is different than other forms of writing. Do not create large blocks of text. They are extremely hard to read on monitors and deter readers from reading all the way through them. Break up large blocks of text by creating paragraphs and or by inserting “white space” and/or by using images.
That’s enough for now. Best wishes for happy blogging. :)
Hesham
December 26, 2009
Very informative, I really didn’t notice this.. it seem to be a very nice support service!
timethief
December 27, 2009
@Hesham
If you ever answer questions on a support forum you will be amazed to find that those asking questions rarely provide any salient information in their first contact with support staff or volunteers. Most must be prompted in follow up posts or emails to even reveal the basic information, let alone, details that are required to isolate what the issue is and what may be causing it, and how to solve it. However, they all want the solutions – NOW! lol :D