Details for Staff: WordPress.com

Posted on April 8, 2008 by

2


Update:

Tellyworth, Key Master April , April 9th, 2008 at 1:24 am

We’ve already fixed a number of uploader problems, and we’re working hard to try to track down and fix the rest. Unfortunately we’re receiving many vague reports (“nothing happens”) but very few that include sufficient information (such as the basics suggested here).

Please don’t assume we know what you know and see what you can see. Please try to include sufficient information when posting a question or contacting support. We cannot help otherwise.

If you contact staff using the Support button that is normally available on your Dashboard Monday-Friday. Make sure you send them the following info:
- your browser
- your browser version
- your FULL blog address (not the name, the real address that begins http:// )
- your FULL username
- your REAL email address that is registered here
- and a very good description of the exact problem.

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