When contacting staff to report a problem with your wordpress.com blog please keep in mind two things.
(1) When reporting a problem to staff there is no such thing as providing too many details.
(2) Whatever details you fail include will require staff to email back and forth to you to get them and that means a delay in getting the problem fixed.
Mark posted a brief list to a forum thread outlining the kind of details staff are expecting you to provide when you initiate your report. They include the following:
Make sure you include:
- – your browser
- – your browser version
- – your FULL blog address (not the name, the real address that begins http:// )
- – your FULL username
- – your REAL email address that is registered here at wordpress.com
- – and a very good description of the exact problem.
(3) Please do not post your email address in the forum in normal format like this (xxx@blahblahblah.com). Spam bots will pick it up and flood your email inbox if you do. Instead, if you do post your email address in the forum, please write it something like xxx [at] blahblahblah [dot] com to thwart the spam bots.
Posted on October 5, 2007 by timethief
0